Crack The Customer Code

Today we explore ways to create outstanding service center engagement with renowned speaker and HDI certified Support Center Manager Nate Brown. Redefining service center engagement Call center processes are ever-complicating. And customer expectations are getting higher while their patience gets shorter. How can you create a service experience that works better for customers? Nate Brown explains the difference between a “call center,” where the experience is based on processes, and a “service center,” where the experience is created around a customer-focused culture. “It’s really about putting technology in the right place.” –Nate Brown Properly engaging your team is a huge part of this. A team that is customer-focused, happy working together and communicates effectively can make all the difference. This can mean a huge shift in mindset and execution! Today we explore some of the ways you can go about facilitating these changes. “There is nobody in the organization that is closer to the customer, and