Crack The Customer Code

Jeannie shares expert hiring tips to avoid costly mistakes and bring in a truly customer-centric employee who is a great addition to your team. What makes a customer-centric employee? Picking a candidate with the right skillset is important. However, if you want to deliver outstanding experiences, it’s not everything. Most skills revolve around a set of tasks rather than people. So if you’re not careful to hire customer-centric employees, watch out! Because the most “qualified” individual on your team may actually be a detriment to your customer experience. It's not just a customer service thing! Employees who don't interact directly with customers can prioritize their own processes over the very people those processes are built to serve. Some even come out looking like rock stars for being so on top of those processes. Meanwhile, customers suffer! So how do you avoid making this mistake? How do you balance skillset with gut to bring truly customer-centric employees into your team? Today, Jeannie has some