Crack The Customer Code

Bestselling author John DiJulius shares what it takes to join the Customer Service Revolution and differentiate your brand with world-class service. Will you survive the Customer Service Revolution? In today’s connected world, the traditional ways of serving customers are no longer serving anyone. We’re in the middle of a Customer Service Revolution, and today’s guest, John DiJulius, is here to help us understand what that means and rock it. John has worked with leading revolutionary customer service disruptors. What do they have in common, and what does it take to be among them? As John explains, “It’s a radical overthrow of conventional business mentality designed to transform what employees and customers experience…” It’s not just about hiring nice people! You need to bring a meaningful purpose to all customer service interactions with a Customer Service Vision. John shares some of the best ways to do this and some great examples of companies that get it right. Making it through the Customer Service