Crack The Customer Code

Adam and Jeannie share facts and stories to help you decide how and when to engage on social media with colleagues and customers. Social media with colleagues Are you Facebook friends with co-workers? What about clients, or your boss? Should you be? Some companies have rules against it, while others encourage or expect it. But in many cases, it’s left up to the individual to decide. So, what is your policy for social media with colleagues? Whether you’re trying to develop a policy for yourself or for your employees, there are many factors to consider. We wish there could be one simple, flat rule! But there isn't... and how you decide could impact the relationship either way. On one hand, engaging on social can help strengthen customer relationships and workplace culture. On the other hand, colleagues can use social media to get information to use against you. Then on the other hand, you don’t want to offend anyone. Wait, that’s too many hands! (See, I told you this could get confusing!) This subject is g