Crack The Customer Code

Adam shares tips and best practices for understanding and providing great customer service through a focus on internal customer service. Internal customer service matters. A lot. Be they co-workers, vendors or partners, others are depending on you to execute their own responsibilities. Do you know who your internal customers are? Have you ever considered the importance of delivering great customer service? Just because they are not buying your product or service doesn’t mean you shouldn’t practice good customer service skills with internal customers. Poor internal service can breed frustration within your organization, and that frustration will ripple out to your external customers. "Good internal customer service is an important component of good external customer service, " says Adam Toporek. “Poor internal service is a poison to any organization!” If you want to provide consistently excellent customer service, then it’s important to turn some of your focus inward. Make sure those internal transaction