Crack The Customer Code

Jeannie shares expert tips and guidelines for building a customer experience team that scales efficiently and aligns with organizational goals. Building a customer experience team When it comes to building customer experience teams, leaders often struggle to decide what is needed from those new roles and when. What do those jobs entail? When is best to hire, and how? “Not one person can do the heavy lifting for an entire customer experience team.” - Jeannie Walters A lot goes into building a solid team! And with so many questions unanswered, it’s easy to jump into reassigning employees or posting a series of job opportunities to cover all the bases. But starting out right is crucial in building a team efficiently. You need a team that brings positive change today and aligns with bigger goals for the future.   Don’t waste precious time and resources building a team that grows into something that doesn’t make it happen. Jeannie has some tips to help you identify the capabilities needed the most now, whil