Crack The Customer Code

Adam and Jeannie discuss how to get the best results when you complain as a customer. What do you gain when you complain? We talk a lot about how to handle customer complaints, but we’re switching it up a bit today! We’ve all had those experiences that leave us so steamed, we just want to unload a verbal clip on the next employee who comes our way. But there’s a big difference between getting actual support and just getting your way from service reps, managers and supervisors.  Though most of us prefer to do business with companies that “get it,” sometimes it’s not practical to stop patronizing the drug store right around the corner or the cable provider we’re contracted with. If the overall experience still works for us, there are ways to make the parts that don’t more bearable, or even inspire positive change. The sad truth is, not every company we deal with is as customer-focused as we are. So how can we get the best results, without making a bad experience worse? How can we stand up for ourselves with