Crack The Customer Code

Adam and Jeannie share tips for gauging your organization’s CX success. If you’re joining us today, your organization is either customer-focused or taking steps to deliver a better overall experience in the future. But there’s no universal road map, itinerary or outline to get you to true customer-centricity. And while they are certainly a part of it, CX success is about much more than simply eliminating bad experiences, creating better ones, and sprinkling in a few moments of delight. It’s not about creating a catchy mission statement and repeating mantras like “our customers come first!” A truly customer-centric organization walks the talk, from the c-suite out to the front line and beyond. Is your organization creating landmarks on the path to customer-centricity, or simply reveling in positive points of interest that don’t improve the overall experience? There are many twists and turns along the way, and many stops to make, but Adam and Jeannie are giving you a compass to keep you from losing your way