Crack The Customer Code

Are you using customer service bots? So much can go wrong! With Adam and Jeannie to help, you can use them to save time AND deliver better experiences. Customer service bots create customer service nots! If you’ve been a regular listener, then you know that Artificial Intelligence (AI) is here to stay. (Check the related content below to catch up!) One way AI has already entered our daily lives is through customer service bots, or chatbots. Though they’ve recently made some great leaps and actually become helpful, these bots are still designed to merely assist humans, not replace them. Are you still in there someplace? “If the bot can’t get it done or is going down the wrong path, that can get very frustrating very quickly…” - Jeannie Walters We’re decades, if not centuries away from creating bots that can take over completely and still consistently deliver great experiences on the personal level... So what do we need to know before we put one of these in front of our customers? Brands like The Cosmop