Crack The Customer Code

Adam and Jeannie discuss Basecamp’s customer service ethic and tackle some of the top challenges faced by support professionals. Fine-tuning your customer service ethic If there's one thing customer service leaders need support with, it's connecting with, understanding, and  supporting their own customers! Today’s guest, Chase Clemons, hears all the challenges faced by businesses of varied sizes, then helps them make the right decisions. He’s made it part of his mission to help them help their own customers, and he's sharing some of his best insights today. “I wish more people knew the customer team was one of the core strengths of your company.” -Chase Clemons Not only does Chase help Basecamp customers use the product, but he helps them find ways to innovate around the support customers need. He shares fascinating stories, relatable examples, and powerful tips you can use in your organization. “When you make a solid hire, you don’t need a lot of processes in place.” -Chase Clemons Providing great