Crack The Customer Code

Jeannie and Adam interview Rocky Romanella, author of Tighten the Lug Nuts:The Principles of Balanced Leadership. Achieving balanced leadership Leadership in business means gearing not only yourself, but those around you for success. Too often, overwhelmed leaders become more focused on the goals of their business than the people and things that make success possible. How can you achieve consistency in the way you lead, motivate or mentor your people? How do you balance your goals with keeping those around you in a state where they feel valued? “They want to follow you because you’re that leader with consistency.” -Rocky Romanella Today’s guest, Rocky Romanella, literally wrote the book on achieving balanced leadership. Through amazing examples and highlights from his book, Rocky shares key some principles of balanced leadership with our listeners. (Spoiler: Leadership skills are not just for managers, politicians, or others we typically consider leaders!) “Each of us touches an influence in other li