Crack The Customer Code

Jeannie and Adam interview podcaster and employee attitudes expert Julie Ann Sullivan live from the NSA Influence 2017 conference. Employee attitudes vs overall success While you may have a solid business strategy and great employees, you may still struggle with engaging your workforce to deliver the best experiences possible. Do your employees WANT to come to work? Even more important: Is their attitude conducive to a healthy and engaging culture? Because policies and and skill sets aside,  a healthy attitude is critical to success in business. “What’s happening with the attitude of their workforce bleeds into everything else.” -Julie Ann Sullivan Julie Ann Sullivan helps business leaders understand the best ways to truly engage their people. As a result, customer satisfaction and loyalty improve along with workplace morale and better communication. In this interview, we discuss the keys to proper employee engagement, and how they affect the experiences delivered. Julie Ann shares some of the creative