Crack The Customer Code

Jeannie shares 3 powerful questions to assess and improve employee engagement for better business outcomes. How engaged are your employees? Employee engagement has a direct impact on critical business outcomes. Poorly engaged or actively disengaged employees lead to high employee turnover, subpar service, and terrible customer experiences. On the other hand, highly engaged employees have an amazingly positive impact on workplace culture, better-informed business decisions, and customer satisfaction. What’s more, they are emotionally invested in delivering great customer experiences and reporting back to leaders when those experiences fall short. “Strengthen your focus on the customer experience through your employee experience.” -Jeannie Walters But busy leaders often fail to detect an employee engagement problem before it spirals out of control. While subtle warning signs loom deep within the workplace, it’s easy to blame a dip in sales, renewals and conversions on more superficial things. So, what c