Crack The Customer Code

Jeannie and Adam interview Kristina Quinones, head of customer experience at MeetEdgar, about amazing growth through a unique approach at customer service. Explosive growth and the MeetEdgar customer service approach Thanks to its unique approach at customer service, MeetEdgar has grown from 2 to 30 employees in three years. So we're proud to interview their head of customer experience, Kristina Quinones. Kristina shares how to use the same approach at your business! The customer service team at MeetEdgar has struck a magical balance between customer service and customer experience. Not only do they deliver the best service possible, but they go beyond when customers need a little extra help. So what is their secret? “There are situations where we should be doing more…mostly because we can.” -Kristina Quiones It’s not just about solving problems, answering questions, or eliminating friction. But rather, it’s about making that interaction a highlight in the customer’s day. “…be the bright spot in a cus