Crack The Customer Code

Jeannie and Adam interview Nienka Bloem, Certified Customer Experience Professional and creator of the Customer Experience Game. Are you learning the customer experience game? Learning about customer experience is becoming a must for business leaders worldwide, but many still don’t really know what that means. For instance, what if you live in a place where customer experience is just taking off? What are your options? It turns out, in some cases, there aren’t many! “The momentum is here in Europe, where everybody’s talking about customer experience…” -Nienke Bloem So today’s guest, Certified Customer Experience Professional Nienka Bloem, created the Customer Experience Game to help bring this wisdom to continental Europe and beyond. In a time when those who wanted to learn about CX had to attend boring conference sessions in hopes of taking away some CX wisdom, Nienka changed the game- both literally and figuratively! “Listen, analyze, report, and act!” -Nienke Bloem A pioneer in customer-centric p