Crack The Customer Code

Jeannie and Adam explore hiring and new employee processes from the candidate's perspective with Undercover Candidate™ Nora Burns.  HR Undercover A good team is critical to the success of any business, so why is it so hard to attract and keep good talent? It seems most organizational leaders think their hiring processes are solid - while most job candidates have horror stories about their experience.  You’ve heard the horror stories from friends and colleagues... In fact, you probably have horror stories of your own. So what's really happening during your own hiring and new employee experience processes? And more importantly, how does it affect your ability to hire right for the experiences you want to deliver? Because how you hire, not just whom you hire, can have a big impact on your brand. “You’ve not only lost me as potential talent, but you’ve also lost me as a consumer…” -Nora Burns That's what today’s guest Nora Burns wanted to find out, so she invested years in finding out! Nora is with us to d