Crack The Customer Code

In this special edition CX Day episode, Adam and Jeannie interview Lesley Lykins, Executive Director of the Customer Experience Professionals Association. Happy CX Day! Customer experience has come a long way, and the whole world is celebrating on this 5th annual CX Day. Celebrating along with us today is Lesley Lykins, Director of the Customer Experience Professionals Association (CXPA.) Lesley in particular is very excited to celebrate CX Day this year, and we’re delighted to have her on the show! First, Lesley talks about how widespread the global CX Day celebration is, giving us a little history and a rundown of the many ways to celebrate. A lot goes into it! “It feels like a New Year’s celebration for customer experience!” -Lesley Lykins But we’re not just talking about events here. Why celebrate? Lesley tells us how much customer experience has grown and spread throughout the world, as companies continue to create more and more customer-focused roles. She shares some amazing stories of what it’