Crack The Customer Code

Jeannie and Adam smash the myths about customer support software and remote collaboration with HelpScout CEO and Co-founder Nick Francis. How HelpScout customer support makes a difference We’ve come a long way with the ways we offer customer support, but are we shooting ourselves in the foot with the tech we use? More specifically, with the rise of help desk software, customer support has grown cold and sterile - lacking the emotion and the personal touches we get from 1:1 communication. This is bad news for those of us who need to maintain meaning customer relationships. (Hello, everyone!?) “Moving from email to a “help desk” was actually a big deterioration of the customer experience.” -Nick Francis That’s why we’re delighted to welcome HelpScout CEO and Co-founder Nick Francis to the show. Because as a small business owner, Nick always saw help desk software as too robotic to meet his own standards for engaging customers in need. Therefore, he founded HelpScout to continue using his more human approa