Crack The Customer Code

Adam and Jeannie interview creativity and innovation expert Amy Climer, Ph.D. to discover how to foster creativity in your team. Creativity is not just for “creatives” Creativity is a necessary trait for teams from the c-suite on out to customer service. Much of what we do in business requires creativity- from innovation to general problem-solving. But many of us don’t think of it this way! When we’re not prepared for the creative process in these situations, we get bad ideas, push-back from some team members, and the silent treatment from others. So, how can we put a process around creativity? Today’s guest, Amy Climer Ph.D., is here to help us develop a solid creative process for our teams, no matter what they do!  You’ll learn about creative techniques, tools, and ways to foster creativity in many kinds of environments. Amy outlines amazingly simple ways to create strong team dynamics, encourage honesty, build trust, and ultimately, create the best ideas possible. Learn to manage conflict, give your