Crack The Customer Code

Jeannie and Adam celebrate 300 episodes by sharing outrageous predictions for the distant future of customer experience and customer service. 300 episodes and counting…Celebrate with us! When we started this podcast back in 2015, the idea of having even 100 episodes seemed so far away. But sine then, we’ve celebrated 100, 200, and now (drumroll, please) 300 episodes! This reminds us of how not so long ago, customer experience was something most leaders had never heard of, and excellent customer service just meant being speedy and polite. But now customer experience is a must-have focus in business, and excellent customer service is experience-driven and baked into the DNA of our favorite companies. “We learn from our guests, we learn from our listeners, and we learn from each other.” -Adam Toporek So we’re taking this opportunity to think ahead. Like, way ahead! What will customer experiences be like 1oo years from now? And how will leaders design and deliver those future experiences? We’re looking at