Crack The Customer Code

Jeannie and Adam discuss the incredible transformation and enhancement of Comcast customer service with Tom Karinshak, Comcast's Executive Vice President of Customer Service. Comcast customer service and game-changing innovation When we ask people about their worst customer service experiences, cable and communications providers often top the list. And years ago, Comcast may have been the first company to come to mind. But this is changing fast! Customers now demand better experiences from all the companies they do business with, so they no longer grin and bear it with cable companies. They’re fed up with the typical experiences, so they’ve taken to social media and other feedback platforms, and Comcast has indeed been listening! Since Tom Karinshak became Executive Vice President of Customer Service for Comcast Cable, the company has made incredible strides in improving and enhancing not just the customer experience, but the employee experience as well. “I'm a firm believer that you can’t have a great