Crack The Customer Code

Jeannie and Adam discuss ways to inform your team and keep them motivated through the retail apocalypse. Retail apocalypse: Who thinks the end is nigh? Rumor has it we’re in the Retail Apocalypse…have you heard of this? With increased competition and ever-increasing customer expectations, the evidence is all around us. The internet is all abuzz with what this means for businesses on the macro level, but what about the actual people in your organization? Your employees see the evidence too. Stress is at an all-time high for many retailers, and that stress trickles down into your staff. So, are you addressing this? “Nobody wants to tell their staff the ship is sinking, because then it will just sink faster.” -Adam Toporek Although it’s hard to talk to employees about hard times, it’s much worse to leave them to their own securities. They’re not blind to plummeting stocks, negative sentiment in reviews... not to mention those customers who bring these things up to them! “If people do not have informatio