Crack The Customer Code

Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan. What is the Future of Your Work? The what, when, why and how behind work itself used to be dictated by business owners, but this is changing quickly! In fact, developments in technology, social media and generational values are creating new behaviors every day that will indeed affect the way we and our employees work in the future. Are you in control? More importantly, what should you still be in control of? “…a lot of this power is shifting to employees.” -Jacob Morgan Tied directly to the customer experience, providing a frictionless and rewarding employee experience is now more important than ever. We’ve discovered that employees communicate differently than before – sometimes in ways we used to prohibit within the workplace. “I’m a big believer in as much flexibility as you can give employees.”  -Jacob Morgan So with all these new behaviors and more on the way, how should we perceive a