Crack The Customer Code

Jeannie Walters CCXP shares tips to help you recognize and overcome some of the most common and counterproductive leadership biases. Check your leadership biases! As humans we all have biases. Things like where we’re from, what we’ve been through and what has worked (or not worked) in the past all shape the lens through which we view the world. But when these biases affect the way we lead customer service teams and customer experience initiatives, employees suffer, and customers suffer along with them! “It’s too easy to lean on the success of the past.” -@jeanniecw In business, leadership biases have a negative impact on every layer of your organization. In fact, they create an illusion of well-being in every aspect of your business – from your internal culture to your content marketing strategy, and everything in between – sometimes even when the experiences delivered are clearly defunct! “If we’re creating something beautiful, it has to serve the customer.” -@jeanniecw In this episode, Jeannie exp