Crack The Customer Code

Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing businesses and shares how you can empower your staff to deliver better experiences. Empowerment is power! When you were starting out as a business leader, what would have given you more power to succeed? What do you wish you had known then? Adam was recently asked a similar question in an interview, and it has inspired him to share some tips about employee empowerment. You see, Adam started his business in the era of “command and control,” long before employee empowerment became the buzzworthy concept it is today. But while there’s something to be said for running a tight ship, this level of control led to unnecessary friction both in the employee and customer experiences. “We’re causing bad employee AND customer experiences, and for what!?” -Adam Toporek Don’t get me wrong… Rules and processes exist for good reasons! But when customers and employees fret and squabble over trivial things for the sake of st