Crack The Customer Code

Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard For How To Treat Your Customers.” Does the way you do business make mom proud? If it doesn’t, then 35-year customer experience pioneer Jeanne Bliss, (or as co-host Jeannie Walters calls her, “the Fairy Godmother of Customer Experience,”) says you have a lot to think about! “There are still things we do that make customers nuts.” -@JeanneBliss As Jeanne explains in this fun and enlightening interview, we’ve come so far with customer experience, having added many new practices and technologies, we’ve actually lost our way. So she wrote a book to use as a guide for getting back to the heart of the matter by doing things your mother would be proud of. It makes a lot of sense! We’re giving you exclusive highlights from Jeanne’s book, which is not only a fun, enlightening read, but a set of tools you can keep and share. She covers surprisingly simple ways