Crack The Customer Code

Adam and Jeannie discuss facts and insights around emerging customer service tech in the retail and foodservice industries. The service machines are coming to get us! They really are! But maybe it’s not such a bad thing if those machines coming to get us really, well, “get us.” Jeannie and Adam have recently found facts and evidence that new service tech is about to take us by storm. In fact, devices like self-service touchscreen ordering kiosks are popping up all over the place, and that’s just the beginning.   “We’re creating our own disruption…” -Adam Toporek Brands like McDonald’s and Wendy’s are making huge investments in this kind of tech, along with many others. As a result, many worries are coming to the surface. For example, a large portion of the American workforce is worried big companies will eliminate their jobs. Then smaller brands are worried they won’t be able to keep up with the latest technology or rising labor costs. In addition, consumers are worried the less tech-savvy among them