Crack The Customer Code

Jeannie and Adam riff not only on the current state of airline customer experience, but how some airlines are working (or not working) to consider the experience as part of their value proposition. Let's talk about the airline customer experience  Our hosts spend LOTS of time on airplanes, so they can’t help but keep an eye on the industry and make observations about the experiences delivered. But even if you don’t travel as much as Adam and Jeannie, the travel industry is loaded with examples of how customer experience is becoming very much a part of the value proposition.  In this episode, we discuss several of the changes that are happening in the airline industry today, along with some changes many of us are crying for.  While pricing is often relative to experience, that’s not always the case! Could the restrooms get even smaller? Why, yes they can! In fact, it is happening. But why? If there’s one thing about the airline customer experience that could give Jeannie PTSD, it’s this… Customer Expe