Crack The Customer Code

Adam and Jeannie discuss how to prevent valuable knowledge from leaving your company along with superstar employees who are ready to move on. Employee turnover is at an all-time high, so there’s lots of advice out there (and in previous episodes of Crack the Customer Code!) about how to keep employees happy and motivated. But whether you like it or not, some of your best people will still leave you. It’s frustrating and sometimes heartbreaking when your superstars resign, but the financial cost of employee turnover can be staggering. In fact, when an employee leaves, the turnover costs can be between 150% and 250% of their annual salary. Wow.  But here’s the thing: A good part of those costs go into training replacements, and it can be a long, slow, expensive crawl to stardom. “What are some of the ways you can stop that knowledge, experience and talent from walking out with your superstars?” -Jeannie Walters But you can cut these costs considerably simply by retaining the knowledge those employees wou