Crack The Customer Code

Adam and Jeannie discuss the rapid evolution of chatbots across industries and how to make the best decisions around existing and emerging chatbot technology. Chatbots are the new black Chatbots are taking the world by storm! They’ve made their way into foodservice, retail, SaaS, and more. Typically, we catch on pretty fast when interacting with a chatbot. But with Artificial Intelligence making leaps and bounds every day, that could be changing soon! “Our human assets are only as good as the intelligence and the information they have.” -Adam Toporek And it won’t be long before these amazing new capabilities enter the main stream. In fact, kind of technology is becoming more accessible and affordable to smaller companies every day. So, what about your company? To bot, or not to bot…that is the question! “It’s not just the one job or the one role…How does this fit into the journey? And what does this mean? What human controls do we need to put in?” -Jeannie Walters There’s no easy answer to this, but