Crack The Customer Code

Jeannie and Adam discuss how to use Customer Service Blueprinting to optimize all the working parts of your overall customer experience, and how Jeannie can train you on this amazing skill today! Fine-tune your customer experience delivery with customer service blueprinting We’ve talked a lot about customer journey mapping and other amazing tools on this show, so it’s time to talk about the next tool in your customer experience toolbox: Customer Service Blueprinting. Taking stock of your behind-the-scenes operations as they relate to the experience delivered is a powerful way to understand not only what’s happening in your customer service, but how it happens, who is accountable, and what needs to happen for the experience to run like a well-oiled machine. "Get that 3D perspective on what’s going on and how to deliver on it!” - Jeannie Walters Customer Service Blueprinting is an amazing way to make these observations and inform critical improvements, so Jeannie has decided to create a LinkedIn Learning