Early Edition with Kate Hawkesby

There’s been a lot of chat about AI replacing jobs lately. And I get it, there are signs it’s happening. For certain roles, especially more junior ones, the threat is real. But there are some things a computer will never know and never be able to do. Like reading somebody’s emotions. Burger King in the US, this is a story out this week, is trialling AI software to judge how courteous and friendly its staff are. They’ve got an aptly named AI assistant, Patty, apparently doing this task. Party lives in their headsets, monitoring their every word. If you’re handing out Whoppers at a drive thru, Patty will apparently record how many times you say welcome, please, and thank you. Patty then delivers the Whopper crew a daily friendliness score. Apart from sounding like a peak micro-managing pain in the ass, Patty, with respect, actually doesn’t know what she or it is talking about.   Can Patty detect sarcasm? Does Patty know if you’re dead in the eyes while welcoming the next hungry customer? Cus