Fit For The Future

As a leader, you’re probably hearing a lot about where you could be using AI - but you should also be asking if you SHOULD use it everywhere. Not every bright shiny object belongs in every part of your organisation – and you need to make strategic choices about where you use AI.https://swiy.co/go-should-you-be-using-ai-for-thisAs a leader, where could you use AI more in your organisation? More importantly, where SHOULD you use AI more? And even more importantly, where should you NOT use AI?I recently attended a digital transformation event, with guest speaker Bobby Patel, the GM of Data & Analytics at RAC WA. They are a strongly data-centric organisation, and now use AI extensively, for almost every function.In the Q&A section, somebody asked him,“Will you use AI to replace your local call centre staff?”And he said No.The reason is their call centre is based locally, and part of RAC’s mission is to serve the community – and firing call centre staff to replace them with AI goes against that mission.In