Counselor Toolbox - Addiction, Counseling, And Mental Health Continuing Education | Recovery | Relationships | Clinical | Psy

00:00 Introduction & Overview 00:15 Defining Rapport & Its Importance 01:00 Impact of Lacking Rapport 01:50 Meeting Clients Where They Are 02:44 Consistency & Attachment Behaviors 03:42 Building Trust Through Consistency 04:46 Learning About Client Culture 05:32 Validating and Accepting Older Adults 06:18 Gaining Insight Into Client's Background 07:16 Nonverbal Cues & Acceptance 08:06 Generational Differences and Life Experiences 08:46 Emotional Responsiveness & Validation 09:48 Encouragement & Supporting Independence 11:00 Facing Fears & Stepping Out of Comfort Zones 11:46 Environmental Stability & Safety 12:48 Communication: Consistency, Acceptance, Responsiveness 14:07 Overcoming Communication Barriers 15:09 Cognitive Slowing & Allowing Processing Time 15:35 Vision, Hearing, and External Communication Barriers 17:11 Powerlessness, Trauma & Emotional Triggers 18:01 Past Trauma and Current Impact on Communication 19:14 Treatment Engagement and Advocacy 21:25 Connection, Regret, and Find