Artificial Intelligence In Industry With Dan Faggella

Today’s guest is Phil Christianson, Chief Product Officer at Xurrent. Xurrent is an IT service management platform that helps large organizations coordinate incident response and improve system reliability. They serve clients across healthcare, government, and financial services and are known for their focus on post-incident accountability and automation. Phil joins Emerj Editorial Director Matthew DeMello on today’s episode to explore how AI can help break this cycle and build lasting resilience, drawing from years of experience in fintech, e-commerce, and enterprise IT. Phil outlines how war rooms — once a necessary constant in tech operations—are evolving with automation and machine learning, enabling faster response times, cleaner postmortems, and real accountability. He emphasizes how IT’s central role in most organizations uniquely positions the function to lead AI adoption — provided the right technology, executive backing, and cultural readiness are in place. Want to share your AI adoption story with