Fit For The Future

You want to do the best for our customers, but sometimes you’re restricted by internal factors, like time, budget, geographical location, IR rules, staff availability, scheduling rosters, and floor space. You can’t fix all of these problems, but you might be surprised just how much you can address using AI. Done right, AI can shift customer experience from system-driven to truly customer-centered, creating value that simply wasn’t possible before, and giving you a competitive edge.https://swiy.co/go-ai-boosts-cx-innovationI was recently speaking at a conference on the Gold Coast, staying overnight at a hotel before my closing keynote presentation the next day. The hotel check-in time was 2pm, but I only arrived at 8pm. But they didn’t give me a later check-out to make up for those six hours I “missed out”, even though I told them in advance I would be arriving late.Of course, this is how hotels work everywhere. They have a fixed check-in time and a fixed check-out time, regardless of when you arrive or leave.