Fit For The Future

AI is all around us - and we see it in everyday life in our supermarkets. Large retailers like Coles and Woolies have been building AI into their operations for years, and show what's possible when you apply AI to enhance the customer experience. If you're exploring AI for your own organisation, use these examples to learn how to deliver faster, smarter, and yes, even a more human service.https://swiy.co/go-cx-reimaginedCustomer experience - or CX - matters. In fact, according to Salesforce, an astounding 80% of customers say the experience they have working with a business is just as important as the products and services they buy. So your CX makes a huge difference to whether they buy – and, just as importantly, whether they’ll buy again.And many businesses now are using AI to improve their customer experience.You might not be doing it in your own business, but you probably experience it yourself in your life.Take supermarket shopping, where the big retailers like Coles, Woolworths, and Aldi have been using