Cxotalk: Leadership, Innovation, Disruption

#datascience #analytics #banking #citibank #customerexperience Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also shares practical advice on how to bring data and analytics into your own organization.The conversation includes these topics:-- On data science and analytics at Citibank-- On the role of data science in financial services-- How are data science and analytics used in banking?-- How Citibank selects which data problems to solve?-- On using data science and analytics to achieve specific business outcomes-- Examples of data science in banking-- Examples of using data science to improve long-term customer outcomes at Citibank-- Using data science and analytics to manage risk and uncertainty-- How to build a data-centric culture?-- How Citibank uses data analy