Cxotalk: Leadership, Innovation, Disruption
Scaling Customer Experience and Operational Excellence: Lessons from Zoho and GardaWorld
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:20:46
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Sinopsis
In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation. GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.Wolsey shares valuable insights into how GardaWorld:
