Money Box

Energy Credit and Bereavement Support

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Sinopsis

Energy companies are holding on to too much of their customers' money in the form of credit on their accounts. That's according to Angus MacNeil, Chair of the House of Commons Energy Security and Net Zero committee. Money Box has uncovered the total amount of credit being held in the first three months of this year was £8.1 billion. Those figures are from the regulator, Ofgem. Energy UK, which represents energy companies says suppliers are obligated to set direct debits that are, over a 12 month period, estimated to result in a balanced account. It also told us at the time this £8.1bn was being held as credit prices were extremely volatile and the level of government help was unknown. It also said it's not meaningful to compare credit and debt.Charities say new figures obtained by Money Box show that less than 1 in 4 bereaved parents who were not married have claimed a support payment they became entitled to in February. That was when the government changed the law to give cohabiting parents equal right