Visual Workplace Radio: Let The Workplace Speak

What happened at Sheldlah that allowed it to pursue problem solving (“PS”) with such strength that, in 1987, it adopted this: “A problem is any thing that inconveniences anyone downstream.” Though not widely recognized, all problem solving is fundamentally about creating new standards, new reliable procedures, that allow us to repeatedly achieve the value/specs our customer wants. In too many companies, PS merely organizes the noise around a problem so that it becomes approachable instead of doggedly pursuing cause. But many problems exist on a nested or multi-layered level so there can be no silver bullet solution. This week (in the first of two shows on the topic), Dr. Gwendolyn Galsworth, visual workplace expert and your host, shares her perspectives on solving chronic, costly, complex problems, indispensable to operational excellence. Join us as she shares the definition of a standard that Dr. Ryuji Fukuda (Sumitomo) revealed to her in 1985 that almost made her drop her teacup.