Visual Workplace Radio: Let The Workplace Speak

Visual Metrics play a mighty role in effective problem solving because they illuminate cause, show us how the problem behaves, and drive us down the causal chain. They are the vector force of the process: thrust plus direction. But metrics have only limited use without deep and sustainable solution making. People are needed for that. This week, your host and visual workplace expert, Gwendolyn Galsworth, explains part two of the Visual Problem Solving process: getting people engaged in developing rich problem descriptions and then create a wide array of viable solutions. To do this, we gather stake holders and lead them through a step-by-step method that allows them to share their insights and expertise in order to un-nest levels of viable solutions that they, in turn, implement systematically. Eliminating problems is rarely about silver-bullet answers but instead focus on identifying an exact array of good causes that have been tried, tested, and, through visuality, made sustainable.