Visual Workplace Radio: Let The Workplace Speak

How do you make a poor, unglamorous visual standard (with no real power of its own) meaningful and engaging? First, make sure value-add associates not only own the information in each standard but also decide how it is formatted. In this week’s show, Gwendolyn Galsworth (your host and visual expert) interviews Jeff Nelson, founder/president of Expert OJT, a firm that specializes in helping associates create standards that are both visual and highly effective. Jeff calls these: “job aides.” With over 25 years in the field, he knows better than nearly anyone that “people who own the work own the job aide.” Tune in and hear Jeff explain S.M.A.R.T., his formula for ensuring that each job aide is complete, systematic, relevant, crystal-clear, actionable—and worth the time to develop. Then learn his “15 Tips for Making Your Job Aides Visual”—practical rules for providing the right steps, in the right order, so that the right details are factored in and unimportant details are filtered out.