Visual Workplace Radio: Let The Workplace Speak

Consumer demand for choice drives today’s market. Product and service variation is exploding—and, with it, enterprise complexity and a choking internal congestion. In this week’s show, your host and visual expert, Gwendolyn Galsworth, begins the first of a series of shows, based on her book, “Smart Simple Design.” In it, she describes the triggers of negative variety and ways to minimize them so we can continue to offer our customers choice and still make a healthy profit. Tune in and hear why many thriving companies are heading for a crash because they don’t see the negative consequences of mushrooming product and service variety. Or because they mis-name the problem as “deteriorating profits” or “excess inventory.” As a result, they pursue solutions—such Lean and Visual—that are not designed to address the real problem. The real problem is not the production system. It is not quality, service or delivery. It certainly is not the customer. The real problem is the product itself.