Visual Workplace Radio: Let The Workplace Speak

The pursuit of causality is a powerful but underutilized component of leadership. It remains only a concept until we harness people’s interest in cause and can steer them down the causal chain. As Gwendolyn Galsworth, your host and visual expert, resumes her discussion of supervisors as Leaders of Improvement, she introduces a third visual tool for supervisors: dynamic problem-solving. Gwendolyn focuses on: a) how to use the so-called ScoreBoard technique to get and keep people involved, b) the vital activity between sessions, and c) the joy and adventure of traveling down the causal chain. Pushing on easy solutions may gain us inches but it will never turn us—or the enterprise—into a driving force for improvement. In this final episode in her current treatment of supervisor-as-visual-leader, Gwendolyn describes how to use the ScoreBoard Diagram to empower people and target and hold their improvement fervor as they discover, understand, and control. Tune in LIVE/call in: 866-472-5790.