Visual Workplace Radio: Let The Workplace Speak

Visual Metrics play a mighty role in effective problem solving because they illuminate cause, show us how the problem behaves, and drive us down the causal chain. They are the vector force of the process: thrust plus direction. But metrics alone do not trigger robust and sustainable solutions. People are needed for that. This week, your host and visual expert, Gwendolyn Galsworth, explains part two of her Visual Problem Solving process: getting people engaged in developing rich problem descriptions and creating a wide array of viable solutions. To do this, we lead stake holders through a step-by-step method that allows them to share their insights and expertise in order to un-nest levels of viable solutions—and then implement them systematically. Eliminating problems is rarely a silver-bullet set of answers. We focus instead on identifying an exact array of good causes that have been tried, tested, and, through visuality, made sustainable. (An ENCORE show while Gwendolyn is in the UK.)