Visual Workplace Radio: Let The Workplace Speak

Why do the Sami people in the Arctic have 180 words for snow and nearly 1000 for reindeer? Because words matter. Words are different because different meanings are needed. In much the same way, it is important to question why we have so many different improvement approaches and to probe our assumptions about what we believe their differences are. Our results can only be as good as our thinking. This week, Gwendolyn Galsworth (visual expert and your host) takes us through the three remaining components of the BORG mind: Borg Quality, Borg Empowerment, and Borg Standardization. What happens when we buy the marketing and not the product? Or eat the packaging instead of the meat? What happens when we organize our improvement initiatives around mistaken beliefs and fuzzy hopes? Why can’t Six Sigma eradicate defects? Why is an empowerment mandate never enough? When does the pledge to standardization defeat long-lasting improvement solutions? Another great ENCORE while Gwendolyn is in China.