Visual Workplace Radio: Let The Workplace Speak

Too often, we make the mistake of thinking that making measures visible (tacking them on a bulletin board) has the power to create improvement. It does not—and that includes your KPIs (key performance indicators). KPIs show only. They monitor performance but they do not change it. Why? Because they cannot. KPIs cannot cause improvement because they are not structured to do so. But Visual Metrics are—the next tool in the supervisor’s visual leadership tool box. In this week’s show, Dr. Gwendolyn Galsworth—your host and visual workplace expert—defines and discusses visual metrics: a category of visual function that speaks in the voice of the user, defines performance in concrete, local terms, and illuminates cause. And because they illuminate cause, visual metrics are capable of driving down the causal chain. And driving, as you know, is the most powerful form of leading. Tune in and learn what visual metrics are, how to develop them, and how to use them to lead: to drive excellence.