Visual Workplace Radio: Let The Workplace Speak

POP QUIZ: Q/1: How many sets of measures do you need to improve a department’s performance? Answer: one. Q/2: Who owns that measure? Answer: The user. Q/3: Why is it critical for us to understand the importance of those two questions and how to respond to them fully and correctly? For answers, listen to Dr. Gwendolyn Galsworth this week as she lays out that logic. With examples and stories, Gwendolyn shows you how to begin constructing a measurement system that drives—and why it’s mission-critical. It starts with the first brick: identify the owner of the metric and then its voice. Only then will the metric illuminate cause. Only then can it drive. Learn, as Galsworth first walks you through a set metrics that don’t work—that can’t work. Then hear how to shift them. The fact is: metrics can perform on a level far distant from and far better than merely counting and tracking. They can do more than simply monitor performance. They can improve it. Tune in LIVE and call-in: 866-472-5790.