Visual Workplace Radio: Let The Workplace Speak

KPIs are a popular measurement approach. They are everywhere and here to stay. But that doesn’t mean they are a reliable way to improve. In fact, KPIs are structurally incapable of improvement—except as a kind of motivating shock like a bad report card when we were kids. Our parents get on our case; we knuckle down: get better grades quick—solve the problem. And we usually do—solve it enough for the KPI to bump up enough. A pattern forms: bad KPI + vigilant boss + enough problem solving = enough improvement. But what would happen if the measures themselves triggered improvement—without the stuff in the middle? If problem solving happened as we measured? That is exactly what visual metrics do—they stack cause and reveal the improvement pathway, in one fell swoop. This week, your host and visual expert, Gwendolyn Galsworth, walks you through the purpose and power of visual metrics and shows you how to use them. AND that can change everything. Tune in LIVE. Call in LIVE: 866-472-5790.